Reference

What the 7i77com Legal Page Covers

Before you send a single taka, you should know the rules that sit behind it. This page holds our account terms, how bKash, Nagad and Rocket payments are handled, and how access depends on your local law and eligible regions.

Account terms in plain wordingWallet name matchingWithdrawal verification stepsRegion-aware accessPolicy changes posted here
7i77com What the 7i77com Legal Page Covers
SUPPORT CONTACTS

Reaching Our Account Support Desk

Policy questions go to the desk that already handles your account, so you are not passed around. Message us from inside your logged-in account and the agent can see your wallet records straightaway, which saves a round of questions. For anything tied to these terms, a closure request, a name mismatch on bKash, or a payout sitting in verification, open a ticket and keep the reference number. We work tickets in the order they arrive. A screenshot of the Nagad or Rocket confirmation usually closes a case in fewer messages.

Account chat Message from inside your logged-in account. The agent sees your wallet history and open tickets on the same screen, so you explain the problem once instead of three times.
Ticket reference Every policy request gets a reference number. Keep it. Quote it when you follow up about a closure, a name check or a payout still in verification, and the thread stays together.
Payment proof Send the bKash, Nagad or Rocket confirmation screenshot with your ticket. The transaction ID lets us trace a deposit that did not land in your account wallet and fix it without guesswork.
PRIVACY PRACTICE

How 7i77com Handles Your Data

Your details sit behind the same login you use for the lobby. Sign-in runs on your mobile number plus a one-time code sent by SMS, and we ask for that code again when you change a wallet number or request a payout. Sessions expire on shared handsets, which matters if you log in from a cyber cafe or a friend's phone. Cookies keep the session alive and remember your language; they are not there to sell your data on. Retention is tied to what local rules require us to keep, mainly transaction records on bKash, Nagad and Rocket deposits.

One-time code sign-in

Login runs on your mobile number and an SMS code. We ask for a fresh code when you change a wallet number, request a payout or edit account details, so a borrowed phone cannot move your balance.

Wallet name matching

bKash, Nagad and Rocket transfers are checked against the name on your account. Deposit from someone else's wallet and the amount can be routed back, with your payout paused until ownership is cleared.

Cookies and sessions

We set cookies to keep you signed in and remember your language. A session ends on idle, which matters on shared handsets. You can clear cookies in your browser at any time and sign in again.

Records we retain

Transaction logs for wallet deposits and withdrawals are kept for the period local rules require. Ask support for the data we hold on you; we confirm identity first, then send it through the same channel.

Questions About Our Legal Terms

These are the six things readers raise most often about this page. If your case is not here, or the answer depends on details only you can see, open a ticket from your account and we will look at the actual records rather than guess.

Yes, if that wallet is registered in your own name. We link it at cashier and check it against your account details before your first payout. A number held by a relative will not pass that check.

The payout pauses and support asks for documents that tie the wallet to you. Send the wallet statement and your ID in one message. Until the two names match, the withdrawal stays on hold.

Sometimes, when payment rails or local requirements move. Changes are posted on this page before the date they apply. We also flag substantial edits inside your account so you are not caught out mid-session.

Yes. Open a ticket from your account and request your data copy. We confirm it is really you with a one-time code, then send the record the same way. Closing your account does not erase transaction history we are required to keep.

Access depends on your local law and eligible regions, so it can change when you cross a border. Check before you log in from abroad. If the service is not permitted where you are, wait until you are back.

Ask in writing from your registered number. We settle any pending bKash, Nagad or Rocket withdrawal first, then close the account and confirm by message. Records stay archived for the period the law requires.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.